Technical Training Program for
Continual Improvement and Lean Kaizen-TQM

- Class room training
- Group discussion
- Practical Examples
- Exercises, Q&A session and examination
- Well defined course material hardcopy to recall during implementation
- Managers
- Supervisors
- Process Engineers
- Team Leaders
- 1 Day
TQM Course Content
The LEAN Kaizen Concept
The History of TQM
The Quality Gurus
Deming’s Quality Cycle Model
The Five Pillars of TQM
Customer Satisfaction
Leadership and Teamwork
Total Commitment
Training and Continuous Improvement
Measurement of KPIs
Mapping your Business Model
Creating a Customer-Focused Operation
Creating a Data-Driven Organization
Introduction to the main quality improvement strategies
JIT
Lean
ISO
TPM
The Tools of Process Improvement
- Process Mapping
- Value Stream Mapping
- Takt Time Analysis
- KANO Analysis
- Listening to the Voice of the Customer
- Kanban
- RMP Brainstorming Technique
- Affinity Maps
The 7 Basic QC Tools
The Pareto Diagram
The Fishbone Diagram (Cause and Effect Diagram)
The Graphs
The Check sheet
The Histogram
The Scatter Diagrams
The Control Charts
Poka-Yoke (Mistake Proofing)
PDCA (Plan, Do, Check and Act)
Applying Continual improvement through Kaizen (Continual Improvement)
Creating your Key Performance Indicators (KPIs)
Creating your Improvement Report (Toyota A3 Report Format)
TQM Course Objective
At the end of the training, program participants are expected to have a clear idea of how TQM and Kaizen can be applied to improve the performance of their departments.