Greendot Management Solutions > Blogs > Motivation > Tips for dealing with Angry or Rude Customers Effectively
Tips for dealing with Angry or Rude Customers Effectively

Here are 10 tips for dealing with angry or rude Customers Effectively and improve customer relation
- Don’t fight back, instead, take the customer’s side.
- Remain calm, polite and professional no matter what.
- Don’t take it personally it’s most probably not your fault.
- Ask more questions to really understand the problem.
- Use your best listening skills and be active listeners.
- Actively sympathize showing respect and understanding.
- Apologize for the problem a customer is having.
- Employ all the necessary resources to find a solution.
- When a solution is found, inform the customers about it.
- Once it’s over, take a few minutes on your own to relax.
Here are 10 Customer service quotes to remember when handling unhappy or rude customers and improve customer relation
- “Rule 1: The customer is always right, Rule 2: If the customer is ever wrong, re-read rule 1.”
- “Every company’s greatest assets are its customers, because without customers there is no company.
- “The purpose of every business and organization is to get and keep customers.”
- “Your most unhappy customers are your greatest source of learning.”
- “Good customer service costs less than bad customer service.”
- “Customers remember the service a lot longer than they remember the price.”
- “Unless you have 100% customer satisfaction, you must improve.”
- “The customer experience is the next competitive battleground.”
- “Your customer doesn’t care how much you know until they know how much you care.”
- “Customers don’t expect you to be perfect.They do expect you to fix things when they go wrong.”
Greendot Management Solutions
- 8 Wastes of Lean ManufacturingThe post 8 Wastes of Lean Manufacturing appeared first on Greendot Management Solutions.
- Six Big Losses in OEEThe post Six Big Losses in OEE appeared first on Greendot Management Solutions.
- Top Lean ToolsThe post Top Lean Tools appeared first on Greendot Management Solutions.
- 5S in the Workplace | 5S ImplementationThe post 5S in the Workplace | 5S Implementation appeared first on Greendot Management Solutions.
- How To Minimize The Human Error In Your Operations and save MillionsThe post How To Minimize The Human Error In Your Operations and save Millions appeared first on Greendot Management Solutions.
- Lean ManufacturingThe post Lean Manufacturing appeared first on Greendot Management Solutions.
- 8D Methodology | Problem Solving Method | ExampleThe post 8D Methodology | Problem Solving Method | Example appeared first on Greendot Management Solutions.
- Types of Quality AuditThe post Types of Quality Audit appeared first on Greendot Management Solutions.
- 16 Losses in Production (TPM losses) MajorThe post 16 Losses in Production (TPM losses) Major appeared first on Greendot Management Solutions.
- Traditional Thinking vs Lean ThinkingThe post Traditional Thinking vs Lean Thinking appeared first on Greendot Management Solutions.