Here are 10 tips for dealing with angry or rude Customers Effectively and improve customer relation
- Don’t fight back, instead, take the customer’s side.
- Remain calm, polite and professional no matter what.
- Don’t take it personally it’s most probably not your fault.
- Ask more questions to really understand the problem.
- Use your best listening skills and be active listeners.
- Actively sympathize showing respect and understanding.
- Apologize for the problem a customer is having.
- Employ all the necessary resources to find a solution.
- When a solution is found, inform the customers about it.
- Once it’s over, take a few minutes on your own to relax.
Here are 10 Customer service quotes to remember when handling unhappy or rude customers and improve customer relation
- “Rule 1: The customer is always right, Rule 2: If the customer is ever wrong, re-read rule 1.”
- “Every company’s greatest assets are its customers, because without customers there is no company.
- “The purpose of every business and organization is to get and keep customers.”
- “Your most unhappy customers are your greatest source of learning.”
- “Good customer service costs less than bad customer service.”
- “Customers remember the service a lot longer than they remember the price.”
- “Unless you have 100% customer satisfaction, you must improve.”
- “The customer experience is the next competitive battleground.”
- “Your customer doesn’t care how much you know until they know how much you care.”
- “Customers don’t expect you to be perfect.They do expect you to fix things when they go wrong.”
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