Quality Circle

quality circle

 Quality circle

Few companies are getting extremely good result by forming Quality circle so called as Small group Activity Quality circles are (informal) groups of employees who voluntarily meet together on a regular basis to identify,define, analyse and solve work – related problems. Usually the members of a particular team (quality circle) should be from the same work area or who do similar work so that the problems the select will be familiar to all of them. In Addition, interdepartmental or cross functional quality circles may also be formed.an ideal size of quality circle is seven to eight members but the number of members in a quality circle can vary. Other names of Quality circles- small groups-action circles “excellence circles” human resources circles ?productivity circles

Objectives of Quality Circles:

  • Promote job involvement
  • Create problem solving capability
  • Improve communication
  • Promote leadership qualities
  • Promote personal development
  • Develop a greater awareness for cleanliness
  • Develop a greater awareness for safety
  • Improve morale through closer identity of employee objectives with organisation’s objectives
  • Reduce errors
  • Enhance Quality
  • Inspire more effective team work
  • Build an attitude of problem prevention
  • Promote cost reduction
  • Develop harmonious manager ,supervisor and worker relationship
  • Improve productivity
  • Reduce downtime of machines and equipment
  • Increase employee motivation

Code of conduct for QCS

  • Attend all meetings and be on time
  • Listen to and show respect for the views of other members
  • Make other feel a part of the group
  • Criticize ideas not persons
  • Help other members to participate more fully
  • Be open to and encourage the ideas of others
  • Every member is a responsible for the teams progress
  • Maintain a friendly attitude
  • Strive a enthusiasm
  • The only stupid question is the one that is not asked.
  • Look for merit in the ideas for others
  • Pay attention- avoid disruptive behaviour
  • Avoid actions the delay progress
  • Carry our assignment on schedule
  • Give credit to those whom it is due
  • Thanks those who give assistance
  • Do not suppress ideas ?do express
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Problem solving tools and techniques used by quality circles

  • Brain storming
  • Pareto Analysis
  • Cause and effect diagram
  • Histogram
  • Scatter diagram
  • Stratification
  • Check sheet
  • Control chart and graphs
  • Relation diagram
  • Affinity Diagram
  • Systematic diagram or tree diagram
  • Matrix diagram
  • Matrix data analysis diagram
  • PDPC(process decision pragramme chart)
  • Arrow diagram


  • Self-development
  • Promotes leadership qualities among participants
  • Recognition
  • Achievement satisfaction
  • Promotes group/ team working
  • Serves as cementing force between management / non management groups
  • Promotes continuous improvement in products and services
  • Brings about a change in environment of more productivity better quality , reduced costs safety and corresponding rewards