Conflict Resolution & Employment Legislation

Training Overview:

As the Manager of technical personnel, you must take the responsibility of dealing with the human side of the job, which means tackling the day to day issues around people management.

The first half of this course deals with Conflict Management and focuses on what conflict is all about and how you as manager/supervisor can lead the way in finding a win-win solution. The second half of this course is designed to provide those who are managing people with a practical guide to Employment Legislation from Recruitment right through to Termination of employment.

Training Objective:

At the end of this course participants should have a better understanding of employment legislation & how to deal with conflict situations, through increased knowledge of:

• The Best Practice approach to Employment Legislation & dealing with the Conflict situations for Leaders.
• This will lead to increased efficiency and effectiveness within their own function and therefore add overall value to the organisation.

Module Overview:

• What is conflict & Typical Conflict areas at work
• Understanding people & Personalities
• Communication and Conflict – Getting to that win-win
• Real Conflict situation analysis
• Leadership skills
• Good Vs Poor communication
• Change for improvement
• The skills of listening/Questioning
• Stress in the Workplace
• Bullying and Harassment
• Industrial disputes act 1947 & amendments
• Contract labor act updated
• The Industrial Employment (Standing Orders) Act, 1946 & relevant amendments
• Employee Equality /Employee discrimination
• Visaka act
• Unfair Dismissal redressal
• Safety, Health & Welfare at Work
• Employee Entitlements
• Psychological Contracts
• Organization of Working Time
• Change for improvement
• Data Protection
• Recruitment
• Company Policies and Procedures

Training Methodology:

 Immersive – (Group Discussions, Games, Case Studies)
 Perceptive – (Film-based sessions, group activities)
 Concerted – (Participants will be involved in 60:40 ratio)