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Soft Skill Training for Conflict Management
In the “storming” part of the life of a team, Conflicts can take place between:
- The leader and individual team members;
- The leader and the whole team.
- individual team members.
These conflicts can be emotional, factual, constructive, destructive, argumentative, open, or suppressed, try to resolve any disputes among team members by replacing emotive approaches to a problem with rational, open minded ones.
- Manage conflicts more rationally: less emotionally.
- Prevent conflicts caused by misunderstandings, by giving clear instructions that cannot be misunderstood.
- Avoid unnecessary conflicts caused by the misuse of humor, gossip, and sarcasm.
- Stop conflicts escalating into an emotional outburst or bloodletting.
- Distinguish between making a “legitimate criticism” and a “negative insult”.
- Word your message to make it more factual, less opinionated.
- Avoid conflicts caused by giving negative instructions and how to give only positive instructions.
- Distinguish between “a reason” and “an excuse” for not doing something.
- Know when to compromise, and when to stand firm.
- Manage your body language and voice tones during a conflict.
- Arrive at a mutually agreeable solution.
- Use praise and appreciation to your advantage.
- To Understand the main sources of conflict
- Analyze and understand the nature of conflicts
- Describing appropriate techniques to manage conflict
- Implementing skills and strategies to manage and resolve conflict
- Develop the confidence to tackle conflict effectively
- Developing the attributes of a good conflict leader
- Handling customer complaints
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