Communication skill

training on communication-skill

Evaluate how well your communication by responding to the following statements. make the options that are closest to your experience. be as honest as you can: if you answer is “never”, make an option 1; if it is “always”, make option 4; and so on. add your score together, and refer to the analysis to see how skilled you are at communicating. use your answers to identify the areas that need improvement.

  1. Communicate the right message to the right person at the right time.
  2. I think carefully about a message before I decide how to communicate it.
  3. I project self-confidence and speak confidently.
  4. I welcome feedback about communication.
  5. I listen intently and check I have understood after I reply.
  6. I try to exclude person prejudices of all kinds when judging others.
  7. I am constructive and civil when I meet others.
  8. I take the time to give people the information they need and want.
  9. I use one to one meeting for review of performance.
  10. I question people to find out what they think and how they are getting on.
  11. I hand out written briefs that give all pertinent information on the task.

Course Objective

  • Increased confidence and more effective decision making
  • Improved influencing skills
  • Enhanced customer satisfaction through clear and confident communication
  • Problems solved through co-operation and communication
  • Individuals empowered to develop, identify and deliver the best solutions
  • Assertive behavior can reduce stress and increase well-being
  • Communication becomes clearer and more concise, reducing misunderstandings and clarifying expectations both with customers and between colleagues

Training on communication skill Course Content

  • Benefits of Assertive Communication
  • Content & Context
  • Appropriate Usage of Open & Closed Statements
  • Importance of Professional Confidence and Assertiveness in the Workplace
  • Verbal Assault
  • Body Language
  • Voice & Tone
  • Recognizing Communication Standards
  • Dealing with Questions
  • Request Making and Refusing
  • Positive / Proactive / Productive Approach

Who Will Benefit From The Course?

  • This course is designed for anyone looking to improve their communication and assertiveness skills, to build more productive and successful relationships.

The Training On Communication Skill Training Methodology

  • Participatory (Group Discussions, Games, Case   Studies)
  • Experiential (Film-based sessions, group activities)
  • Cognitive (sessions using Psychology, Philosophy, Neuroscience & Popular Culture)

Duration 3 to 4 Hours