Continual improvement and lean kaizen-tqm


when using kaizen, set out your planned improvements in the form of a chart showing projected change over a period of 12 months. aim for a constant degree of gradual change.

The motivational effect of kaizen applied to an organization that was underperforming was such that staff redoubled their efforts.

Course Objective

  • At the end of the training, program participants are expected to have a clear idea of how TQM and Kaizen can be applied to improve the performance of their departments

Course Content

  • Deming’s Quality Cycle Model
  • The Five Pillars of TQM
  • Customer Satisfaction
  • Leadership and Teamwork
  • Total Commitment
  • Training and Continuous Improvement
  • Measurement of KPIs
  • Mapping your Business Model
  • Creating a Customer Focused Operation
  • Creating a Data-Driven Organization
  • Introduction to the main quality improvement strategies
  • JIT
  • Lean
  • ISO
  • TPM

The Tools of Process Improvement

  • Process Mapping
  • Value Stream Mapping
  • Takt Time Analysis
  • KANO Analysis
  • Listening to the Voice of the Customer
  • Kanban
  • RMP Brainstorming Technique
  • Affinity Maps

The 7 Basic QC Tools

  • The Pareto Diagram
  • The Fishbone Diagram (Cause and Effect Diagram)
  • The Graphs
  • The Checksheet
  • The Histogram
  • The Scatter Diagrams
  • The Control Charts
  • Poka-Yoke (Mistake Proofing)
  • PDCA (Plan, Do, Check and Act)
  • Applying Continual improvement through Kaizen (Continuous Improvement)
  • Creating your Key Performance Indicators (KPIs)
  • Creating your Improvement Report (Toyota A3 Report Format)

Who Will Benefit From The Course?

  • Managers
  • Supervisors
  • Process Engineers
  • Team Leaders

The Training Methodology

  • Classroom training
  • Group discussion
  • Practical Examples
  • Exercises, Q&A session, and examination
  • Well defined course material hardcopy to recall during implementation

Duration 3 To 4 Days